Somewhat like Heather R. said, probably my biggest area of apprehension in day-to-day life is being a woman who needs auto repair. Based on Yelp reviews, it was a tie between Tim's and CARS. I called Tim's first and, by the middle of the conversation, I knew that I had made the right call. I said that I needed a 50,000-mile-whatever-they-do and maybe the tires need to be rotated and that my brakes sometimes squeak and that the truck doesn't start nearly as quickly as it used to. Tim described, calmly and without any hint of salesmanship, what they charge for an inspection and in which case they do not charge for the inspection (when there is actual work to be done and they do the work). I got to the shop (near West End off Vets on Aris) and had a seat on the VERY comfortable (and clean) leather couch while they searched for the source of the [dreaded] "click." They did the oil change, etc., replaced the battery and said that they think they know what the click is, that it is not harming anything, and that it will have to wait for another day (it was getting late) when they would rotate the tires and remove the entire brake mechanism to figure out the click. They made me aware of a small leak in my water pump (and showed it to me) and here is what I appreciated the most and why Tim's gets five stars from me: They did not try to scare me into replacing the water pump "right away lest I be stranded on a dark deserted highway." Instead, he suggested I prepare for the cost, keep a close eye on puddles and come by in a couple weeks so he could check it. They did zero "upselling" or "you really should" crap. That is the kind of professionalism and honesty that makes loyal customers like me!